Help & FAQs

Help & FAQs

Please see below for our frequently asked questions. If you have additional questions or comments, feel free to drop us a line at hello@alltruists.com

All About Alltruists

What is Alltruists?
Alltruists creates kid-friendly monthly volunteer and giving projects - that you can do in your living room! We provide subscription boxes where kids will LEARN, CONNECT, ACT and GIVE (and some fun extra surprises!) Each box is centered around learning a single theme. Our first box (launched June 2021) is called We ALL Need Shelter and is designed to help kids better understand the issue of homelessness from a developmentally appropriate perspective, while also providing them an at-home volunteer and giving activity.

Who are the people behind Alltruists?
Alltruists was founded in 2021 by social entrepreneur and mother of four, Jessica Jackley. The Alltruists team also includes many other awesome, mission-oriented individuals who make everything happen, from thoughtfully designing each box experience, to keeping the website up and running, to working with our amazing nonprofit partners, and more.

Where do I direct questions or comments?
Feel free to email us anytime at hello@alltruists.com

How do I sign up for your newsletter?
You can subscribe to our mailing list at the bottom of our website here: https://alltruists.com

How do I unsubscribe from emails?
You can unsubscribe from emails by selecting the unsubscribe link at the bottom of the email received. If you have any issues unsubscribing from our newsletter, please contact us at hello@alltruists.com and we will be happy to help!

How can my organization partner with Alltruists?
We love working with like-minded organizations, whether they are small businesses, leaders in education, or nonprofits. Please reach out for opportunities to collaborate by sending us an email at hello@alltruists.com. We’re always looking for ways to expand our outreach and create a wider community for good!

All About the Product

What is the intended age range for the Alltruists boxes?
We are designing our boxes to be flexible for kids between the ages of 5 and 11 years old. Each activity is designed for parents and kids to enjoy together. For younger children, activities can be simplified and enjoyed quickly! For older kids, our activities can be more detailed and complex, depending on what your family is up for.

What comes in a monthly box?
Alltruists boxes include dynamic learning, creative, volunteer, and giving experiences for kids at home.
These experiences are designed through five different steps: kids LEARN about the issue at hand, CONNECT and build empathy with others' experiences, take ACTion through a special volunteer project designed with incredible nonprofit partners, GIVE to charity through a $5 donation (included in the box), and are able to DO MORE with additional activities and resources.
Each box includes:
5 Mini-books: Mini books designed around the themes of LEARN, CONNECT, ACT, GIVE, and DO MORE
Activities: 2-4 activities that help kids CONNECT and ACT. Directions and all necessary craft supplies included
Donation: A booklet with a QR code that directs kids to a web page where they can watch a short video and learn more about the nonprofit partner receiving the $5 donation included with every box
Extras: Unique stickers kids can add to their welcome packet world map to track the positive impact they're making
Surprises: A few surprises kids can keep as reminders or touchstones to help reflect on the lessons learned through the experience

How much of the activities are internet-based?
Almost all of the activities are designed to be completed in person (offline). The very last step of each box, GIVE, explains how $5 from each box goes to a partner nonprofit (by default, the organization featured in the volunteer activity). However kids can also scan a QR code so they can visit their own unique GIVE donation page (requires internet access), where they can choose among three nonprofit partners and pick which one will receive the donation.

What reading level are the enclosed materials?
The independent reading level for the enclosed materials are late 1st grade to 3rd grade and above. All of our materials are currently available in English.

What theme does each box have?
Each box is designed around a separate theme or issue.
Our first box, We All Need Shelter, focuses on the issue of homelessness and being unhoused.
Future 2021 Boxes:
September: We All Need Bees — Pollinator Habitat Protection
October: We All Need Food — Food Injustice & Food Security
November: All Are Welcome — Welcoming Refugees
December We All Need Clean Water — Clean Water Access
Future 2022 Boxes:
January: We All Need Light Get a sneak peek of our upcoming boxes on Instagram!

What's the difference between the subscription plans?
The main difference between the subscriptions are the savings you get by pre-paying. The longer the initial subscription commitment, the more you save!
Each subscription order includes free carbon neutral shipping + handling within the contiguous United States. Also, every subscription comes with a Welcome Kit that includes a world map and stickers where kids can keep track of the impact they make with each Alltruists box.
Pre-paying for a 3 month subscription saves you $33
Pre-paying for a 6 month subscription saves you $75
Pre-paying for a 12 month subscription saves you $186

Do you offer bulk order discounts for educators?
We currently review bulk order requests individually. To inquire about bulk order discounts, please reach out to us at hello@alltrusits.com.

All About Your Order

When will I get charged for my subscription?
Prepaid subscriptions will be charged in full on the day you subscribe and will auto renew according to the subscription plan. Monthly Pay as you go subscriptions will be charged for one box at the time of purchase and charged the 15th of each month until subscription gets cancelled.

How do I apply a discount code?
During the checkout process, you’ll be provided with an opportunity to apply a discount code. Enter your code into this box and select “Apply”. Your new total will be populated automatically.

Is my credit card information secure?
Yes. We take our customers’ security and privacy extremely seriously, and we use industry-leading tools to make sure that your data stays secure and private. Like all communication with the Alltruists website, your credit card information is transmitted over a secure, encrypted, TLS 1.2 connection. Payments are processed by our partners at Shopify. Shopify is certified Level 1 PCI DSS compliant, which is the highest level of compliance certification available. For more information, please see Shopify’s statement on security and PCI compliance.

Can I purchase just one box?
Yes! Single boxes are available for purchase in the Alltruists Store. Click here to view.

Can I purchase a subscription as a gift?
Yes! Gift cards are available for purchase here.

When will my order arrive?
Non-subscription orders will processed within 1-2 business days and shipped out via carbon neutral ground shipping. Subscription orders will ship within the 1st week of each month. For additional information or clarification, please email hello@alltruists.com

How do I check my order status?
Each order status will be generated automatically once your order is confirmed. You will also receive an email for confirmation, shipping, and occasional newsletter notifications. To manage your subscription, click on the "manage your subscription" in the confirmation email. Click "create account" (if this is your first time logging into manage your subscription, you will need to create an account. An account was not created when you made a purchase.) and fill in the information using the same email you as the one you purchased your order with.

How do I return an order?
At this time, we do not accept returns, but if you feel that the product arrivied damaged or was unsatisfactory in any way, please reach out to us directly at hello@alltruists.com and we will do our best to make things right! Please include your order number and description of request.

How do I cancel my subscription?
Prepaid users may cancel the subscription renewal at any time prior to individuals subscription renewal date.
There are no refunds for prepaid subscriptions and will receive remaining boxes from the subscription.
Example: If you cancelled a 3 month subscription and received 2 out of the 3 boxes, you will continue to receive the remaining 1 box and then your subscription will not be renewed.
Monthly pay as you go users may cancel at anytime after the first two deliveries. If you need to cancel your order prior to a shipment date, please reach out to us directly at hello@alltruists.com.
To manage your subscription, click on the "manage your subscription" button in your confirmation email or go to https://alltruists.com/account/login and select "create account". Enter the email address associated with the account order. Once you've successfully created an account and logged in, you can manage your orders, update payment methods, change shipping addresses, and manage or cancel your subscription.

I have placed an order, but how do I create and manage my account?
Once you've placed an order, you can manage your subscription by creating an account at Alltruists.com. To create an account, go to https://alltruists.com/account/login and select "Create Account". Please note an account was not created when you made a purchase. You will need to provide the same email address used to place the initial order. Once you've successfully created an account and logged in, you can manage your orders, update payment methods, change shipping addresses, or cancel your subscription.

All About Shipping

Where do you ship from?
We currently ship from sunny Los Angeles, California!

How much is shipping?
Non-subscription shipping: We offer carbon neutral $5 flat rate per box ground shipping. Example: $10 carbon neutral ground shipping for two boxes Orders with 5+ boxes will receive free carbon neutral ground shipping Subscriptions: We provide free carbon neutral ground shipping on all subscription orders in the U.S. If you’re interested in receiving a box outside of the United States, please reach out to us directly at hello@alltruists.com with your request.

Do you offer international shipping?
At this time, Alltruists is available for customers based within the United States. If you’re interested in receiving a box internationally, please reach out to us directly at hello@alltruists.com with your request.

How often are boxes shipped?
Our subscription ships one box every month. You will receive a shipping notification when your box ships. Boxes will ship out the first week of each month. Non-subsctiption orders will processed within 1-2 business days and shipped out via carbon neutral ground shipping.