Help & FAQ

Please see below for our frequently asked questions. If you have additional questions or comments, feel free to drop us a line at hello@alltruists.com

All About Alltruists

What is Alltruists?

Alltruists provides learning, volunteer, and impact projects for kids that are designed in partnership with leading nonprofit organizations. Our experiences come in a beautifully-designed box and include everything your child needs to explore an important topic in a developmentally-appropriate way.

Who created Alltruists?

Alltruists was founded in 2021 by social entrepreneur and mother of four, Jessica Jackley. Our team thoughtfully designs each box experience, works closely with our nonprofit partners, keeps our website up and running, and much more.

Learn more about our story here.

How do I sign up for your newsletter?

You can subscribe to our newsletter by clicking here

How can my organization partner with Alltruists?

We love working with like-minded organizations, whether they are small businesses, leaders in education, or nonprofits. Please reach out for opportunities to collaborate by sending us an email at hello@alltruists.com. We’re always looking for ways to expand our outreach and create a wider community for good!

All About the Boxes

How does the Alltruists Ukrainian Refugee Initiative support refugees?

We’ve partnered with the nonprofit organization, Miry’s List. Miry’s List helps welcome and support recently relocated refugee families into the greater Los Angeles area.

All Ukrainian Refugee Initiative purchases will provide a kid-centered welcome kit for a new arrival refugee child from Ukraine. Additionally, 100% of all proceeds from each kit are donated to Miry’s List.

To learn more about Miry’s List, you can visit their website here.

How old should my child be to enjoy Alltruists?

We design our materials for children between 6-12 years old. Each activity is created for parents and kids to enjoy together. For younger children, activities can be simplified and enjoyed quickly. For older kids, our activities can be more detailed and complex, depending on family preference.

What comes in a box?

We love that each of our boxes are different. Please visit our store for more information on what is included in each Alltruists box. Here you can explore a more detailed view of the individual activities, learning materials, volunteer project and other elements of each Alltruists box as well as our nonprofit partner’s information and each project’s impact.

Are the activities web-based?

Our boxes are designed as offline experiences. We include an optional “Do More” website to visit for children and families, which provides additional resources for taking further action to support box causes.

Do subscription plans offer a discount?

Yes! Each subscription includes free shipping. 3, 6 and 12 month subscriptions include additional 15% discounts. Be sure to check out our current subscription offerings here.

Do you offer bulk orders?

To inquire for bulk orders, please reach out to us at hello@alltruists.com or by submitting a request here.

All About Your Order

When does a subscription charge my account?

Our subscriptions bill in full on the day your order is submitted.

For example, if you choose a three month subscription, you will be billed for the three months in full on the day you place your order.

After 3 months have passed, your subscription will auto renew and you will be billed for an additional 3 months on the 15th of that month.

Monthly Pay-as-you-go subscribers will be charged for one box at the time of purchase and charged the 15th of each month until the subscription is manually ended.

How do I apply a discount code?

During checkout, you will be provided with the opportunity to apply a discount code. Enter your code into this box and select “Apply”. Your new total will be populated automatically.

Is my credit card secure?

Yes. We take our customers’ security and privacy extremely seriously, and we use industry-leading tools to make sure that your data stays secure and private. Like all communication with the Alltruists website, your credit card information is transmitted over a secure, encrypted, TLS 1.2 connection. Payments are processed by our partners at Shopify. Shopify is certified Level 1 PCI DSS compliant, which is the highest level of compliance certification available. For more information, please see Shopify’s statement on security and PCI compliance.

Can I gift a subscription?

Yes! You can either enter in the recipient's mailing information and gift note during the checkout process or choose to send a gift card. Our gift card options are available here.

When will my order arrive?

Non-subscription orders are processed within 1-2 business days and shipped ground with carbon neutral shipping.

Subscription orders ship within the 1st week of the following month.

Each order provides tracking information, which is emailed directly to you once the order is processed.

Can I return my order?

If your product arrived damaged or did not meet your expectations, please feel free to reach out to us directly at hello@alltruists.com so we can make things right.

Please include your order number and description of request. Otherwise, we do not currently accept returns.

How do I manage my account and subscription?

Create an Account

If you have not set up your account, please do so here. An account is not automatically created when a purchase is made. To create an account, please use the email that was used during the time of purchase. 

Managing Your Subscription

You can manage your subscription through your  account by logging on here.

Account Login

If you have already created an account, login here.

I need to update my address or billing

To update your address or payment information, login to your Alltruists account here.

Create an Account

If you have not set up your account, please do so here. An account is not automatically created when a purchase is made. Please use the email that was used during the time of purchase.

All About Shipping

Where do you ship from?

We currently ship from sunny Los Angeles, California!

Do you ship internationally?

Alltruists is currently available to customers located in the United States.

How often are boxes shipped?

Our subscription ships one box every month. You will receive a shipping notification when your box ships. Boxes will ship out the first week of each month. subscription orders will processed within 1-2 business days and shipped out via carbon neutral ground shipping.